Hotel Puerta de Alcalá

Fausto Elhuyar, 9, 28806 Alcala de Henares, Spain - Alcala de Henares. See on map
3,5/5
Good Based on 62 reviews TripAdvisor
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Where is the lodging establishment?

Fausto Elhuyar, 9, 28806 Alcala de Henares, Spain - Alcala de Henares.

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Hotel Puerta de Alcalá

This elegant city hotel enjoys a fantastic setting in the business park and residential area of La Garena, within a few minutes' car drive from the historical centre of Alcala de Henares. The property offers ease of access to IFEMA exhibition centre and Madrid Barajas Airport and it is also well connected with Madrid-Barcelona motorway. This modern establishment features large and carefully appointed rooms and suites. They are air-conditioned and soundproofed to offer peaceful surroundings in which to relax. Additionally, the units are fitted with commodious furniture and cutting-edge amenities. Guests may also enjoy flavourful dishes served at the hotel restaurant and throughout the day make use of function rooms and business centre as well as while away at the outdoor pool or spa with jacuzzi. The property also features parking for guests' added convenience.

Other names for Hotel Puerta de Alcalá:

Kris AlcaláAsur Hotel Metropol AlcalaAsur MetropolKris Alcalá

What do guests think about this lodging establishment?

Based on the reviews provided, the accommodation received mixed feedback. Some guests had positive experiences, mentioning good value for money, spacious rooms and comfortable bathrooms. However, others were dissatisfied with issues such as noisy rooms, poor customer service, outdated facilities, and lack of control over reservations. One guest complained about the hotel's deterioration in quality and mentioned cold rooms and disappointing breakfast. Additionally, there were concerns about the hotel's location, with the absence of complimentary parking in a residential area. It is worth noting that one guest had a disruptive experience due to a noisy party in the hotel. Overall, while some guests found the accommodation satisfactory, there were recurring issues of noise, maintenance, and customer service that affected the overall experience.

Reviews

3.3
To date, we've received 1 review of Puerta de Alcalá in English.
3.9
3.9
Service
4
4.0
Location
4
4.0
Cleanliness and condition
4.2
4.2
Value For Money
3.9
3.9
Facilities and comfort
  • 3.8
    Impresiones del hotel Kris Alcala
    John - Sep 26, 2010

    Quality of food at breakfast not very good.

The comments express the personal opinions of actual Destinia clients who either filled out the questionnaire Destinia sent them following their stay at the lodging establishment or filled out an online questionnaire through our website. These opinions don"t necessarily represent those of Destinia. We will not publish any review that contains objectively false information, insults, degrading opinions or personal information regarding the client. We calculate the overall ratings by taking an average of the scores awarded on the completed questionnaires.

Frequently asked questions about Puerta de Alcalá

No, Puerta de Alcalá doesn't have a pool.

You can check in at Puerta de Alcalá any time after 14:00 and check out any time before 12:00. Consult your Destinia agent for any specific concerns.

No, Puerta de Alcalá doesn't have parking facilities.

No, Puerta de Alcalá doesn't offer free WiFi service.