Hotel Mastino
Where is the lodging establishment?
Features
Choose your room
Hotel Mastino
Ideally situated in the heart of this beautiful and romantic city (famous for Romeo and Juliet's eternal love), the 3-star Hotel Mastino is perfectly located on the opposite side of Verona's beautifully preserved Roman arena. Housed in an old, historical building, the hotel has been elegantly, yet understatedly, renovated and all guestrooms feature neutral, welcoming tones; some rooms are fitted with carpets whilst others may boast stripped wooden floors. all accommodation is fully equipped with air-conditioning, private facilities, satellite TV, mini-bar, telephone, safe, and hairdryer; public areas include an exceptionally inviting bar area which is the ideal venue for that cool aperitif before moving on to a romantic dinner in one of the neighbouring, atmospheric pizzas. Clients should note that annex rooms could be assigned, depend on availability and are situated only 100 meter from the main building. Check in and check out will be still on the main building.
Conditions and services
General
- Check-in starts at: 14:00
- Check-out ends at: 11:00
- Wifi
- Car park
- Pets not allowed
Reception services
- 24-hour front desk
- Luggage storage
Food and beverage
- Bar
Housekeeping service
- Laundry
Wellness
- Spa
What do guests think about this lodging establishment?
The accommodation in question received a mix of positive and negative feedback. Guests appreciated the hotel's cleanliness, central location, and friendly staff. Many guests also praised the breakfast, which offered a variety of options. However, there were some complaints about the room allocation, with some guests being placed in separate buildings or on higher floors without elevator access. Negative comments were also made about the hotel's outdated or disappointing facilities, such as bathrooms with mold, small and uncomfortable rooms, and non-functioning air conditioning. One reviewer mentioned poor customer service and difficulties in receiving promised payment specifications. Overall, while the hotel's location and breakfast were generally praised, there were several concerns regarding room allocation, room conditions, and customer service.
Reviews
The comments express the personal opinions of actual Destinia clients who either filled out the questionnaire Destinia sent them following their stay at the lodging establishment or filled out an online questionnaire through our website. These opinions don"t necessarily represent those of Destinia. We will not publish any review that contains objectively false information, insults, degrading opinions or personal information regarding the client. We calculate the overall ratings by taking an average of the scores awarded on the completed questionnaires.